Who we are
This privacy policy explains how Tech Trend Idea ("Tech Trend Idea", "we", "us" or "our") collects, uses, shares and protects personal data when you visit techtrendidea.com, contact us or use our services.
We are a private limited company registered in India (CIN Coming Soon, GSTIN Coming Soon) with our registered office at Plot No. 54, 2nd Floor, Industrial Area, Phase 8B, Sector 74, Mohali (Sahibzada Ajit Singh Nagar), Punjab 160055, India. For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data described in this policy.
By using our website or sharing your details with us, you agree to this policy. If you do not agree, please do not use the website or share personal data with us.
Personal data we collect
Information you give us
- Your name, mobile or WhatsApp number, email address, company name and city, when you fill in a form, call, email or message us.
- Details of your project, such as the service you need, your budget range, timelines, and any files, documents or access details you share with us.
- Billing details, such as the billing name, address and GSTIN we need to issue invoices.
Payment information
Online payments are processed by our payment gateway partner on its own secure pages. Your card, UPI and net banking details are entered there and are never seen or stored by us. We receive only a confirmation of the payment, such as the amount, date and transaction reference.
Information collected automatically
When you visit the website, our server records technical details such as your IP address, browser and device type, the pages you open, the date and time of your visit and the website that referred you. If we switch on website analytics, we ask for your consent first (see Cookies and analytics below).
Data we handle for our clients
When we build or maintain software for a client, we may handle personal data of that client's customers or staff. For that data, the client is the Data Fiduciary and we act as a Data Processor, using it only on the client's written instructions and under our agreement with them.
How we use your personal data
We use personal data only for clear and lawful purposes:
- To reply to your enquiry and prepare a quote.
- To plan, deliver and support the services you buy from us.
- To issue invoices, collect payments, process refunds and keep accounts as required by tax and company law.
- To contact you about your project by phone, WhatsApp or email.
- To keep our website and systems secure and to prevent fraud and misuse.
- To improve our website and services, using combined statistics wherever possible.
- To meet our legal obligations and respond to lawful requests from authorities.
We do not sell, rent or trade your personal data, and we do not make decisions about you using fully automated processes.
Consent and legitimate uses
We process your personal data on the basis of the consent you give when you submit a form, write to us or engage our services, and for the legitimate uses allowed under Section 7 of the DPDP Act, such as complying with the law or using data you have voluntarily shared for a specific purpose.
You can withdraw your consent at any time by writing to our grievance officer. Withdrawal does not affect processing already done, and we may be unable to continue services that depend on that data. We will still keep the records that the law requires us to keep.
Who we share it with
We share personal data only when it is needed, and only with:
- Service providers who help us run our business, such as our hosting company, email and WhatsApp messaging providers, cloud storage and accounting tools.
- Our payment gateway partner, which is regulated by the Reserve Bank of India, to process payments and refunds.
- Our chartered accountants and auditors, for tax and statutory compliance.
- Government authorities, courts or law enforcement agencies, when the law requires it.
- A buyer or successor business, if our business is merged or sold, with the same protections in place.
Everyone we share data with must keep it confidential and use it only for the purpose it was shared for.
Cookies and analytics
Our website uses only the cookies and browser storage it needs to work. We do not use advertising or tracking cookies by default.
If we switch on Google Analytics or the Meta Pixel to measure visits and the results of our advertising, a banner will ask for your consent before they load, and you can decline. Your choice is remembered in a small cookie. You can also block or delete cookies at any time in your browser settings.
How long we keep data
| Type of data | How long we keep it |
|---|---|
| Enquiries that do not become projects | Up to 24 months after our last contact |
| Client project records and communication | For the project and 3 years after it ends |
| Invoices, payment and tax records | 8 years, as required by tax and company law |
| Server logs | Up to 180 days |
When data is no longer needed, we delete it or make it anonymous.
How we protect your data
We follow reasonable security practices as required by the Information Technology Act, 2000 and the rules made under it, including:
- HTTPS encryption across the whole website.
- Enquiries stored in a private file that cannot be opened from the internet.
- Access to personal data limited to staff who need it, with strong passwords and two-step login where available.
- Regular backups, software updates and security checks.
- Confidentiality obligations for every team member and service provider.
If a personal data breach occurs, we will inform the people affected and the Data Protection Board of India as required by law.
Your rights
Under the DPDP Act, you have the right to:
- Get a summary of the personal data we hold about you and how we use it.
- Ask us to correct, complete or update data that is inaccurate or incomplete.
- Ask us to erase your data when it is no longer needed, unless the law requires us to keep it.
- Withdraw your consent at any time.
- Nominate another person to exercise your rights if you die or become unable to do so.
- Have your complaints heard and resolved by our grievance officer.
To use any of these rights, write to grievance@techtrendidea.com from the email address or phone number you used with us, so we can confirm your identity. We acknowledge requests within 48 hours and resolve them within 30 days.
Children's data
Our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared personal data with us, write to grievance@techtrendidea.com and we will delete it.
Calls, messages and marketing
We contact you about your enquiry or project using the details you give us. We send offers or newsletters only if you have agreed to receive them, and you can stop them at any time by replying STOP or writing to hello@techtrendidea.com.
Links to other websites
Our website may link to other websites, such as our social media pages or Google Maps. Their privacy practices are their own, and we encourage you to read their policies.
Changes to this policy
We may update this policy when our services or the law change. The date at the top of this page shows when it was last updated. If we make important changes, we will tell our clients by email.
Grievance officer and contact
Simran Kaur, Operations Manager and Grievance Officer
Tech Trend Idea, Plot No. 54, 2nd Floor, Industrial Area, Phase 8B, Sector 74, Mohali (Sahibzada Ajit Singh Nagar), Punjab 160055, India
Email: grievance@techtrendidea.com. Phone: +91 7889146230
Hours: Monday to Saturday, 10:00 AM to 7:00 PM
We acknowledge every complaint within 48 hours and resolve it within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.