Summary
Cancel within 7 days of payment and before work starts: full refund.
Cancel after work has started: refund for stages not yet started.
Approved refunds are credited to your original payment method within 5 to 7 working days.
This policy applies to all services bought from Tech Trend Idea, whether paid online through our payment gateway or by bank transfer.
Cancelling before work starts
If you cancel within 7 days of your payment and before we have started work on your project, such as the discovery workshop, wireframes or design, you get a full refund of the amount paid.
Cancelling after work has started
Our projects are delivered in stages, and each stage is billed separately. If you cancel after work has started:
- We refund the amount paid for stages that have not started.
- Payments for completed and approved stages, and for the stage in progress, are not refunded.
- We hand over all work completed up to the date of cancellation.
Terms for specific services
| Service | Cancellation terms |
|---|---|
| Website packages and development projects | As above. The 50% advance is fully refundable within 7 days if work has not started. |
| CRM, ERP and automation projects | As above. Each milestone payment is refundable until work on that milestone begins. |
| Strategy sessions | Cancel or reschedule at least 24 hours before the session for a full refund or a new slot. Sessions cancelled later, or missed without notice, are not refunded. |
| Digital growth audits | Full refund if cancelled before we begin reviewing your data. After that, the fee is not refundable. |
| Monthly plans and retainers | Cancel any time before the next billing date. The current month is not refunded. |
| Annual maintenance plans | Full refund within 7 days of payment. After that, unused full months are refunded on a pro-rata basis. |
| Dedicated developer | 15 days' notice. Any advance paid for days after the notice period is refunded. |
What is not refundable
- Amounts paid to third parties on your behalf, such as domain registration, hosting, SSL certificates, premium themes, plugins and software licences, WhatsApp, SMS or AI usage credits, and advertising spend.
- Government or statutory fees.
- Stages you have approved, and work that has been delivered and accepted.
If we cancel
If we are unable to complete your project for reasons on our side, we refund the amount paid for all work not yet delivered.
If something is not right
If you are unhappy with any part of our work, tell us first. We fix defects in our work at no cost during the support period. If we cannot fix a defect in our own work within 15 working days of your report, you may ask for a refund of the amount paid for the affected stage.
Duplicate or failed payments
If you are charged twice, or money is debited for a payment that failed, we refund the extra amount in full within 5 to 7 working days of confirming it with our payment partner.
How to request a refund
- Email billing@techtrendidea.com with your name, invoice number, payment date, amount and the reason for cancelling. You can also call +91 7889146230.
- We acknowledge your request within 2 working days.
- We confirm the refund amount, with a breakdown, within 5 working days.
- Approved refunds are initiated within 2 working days of confirmation and credited within 5 to 7 working days.
How refunds are paid
Refunds go back to the original payment method: the same card, UPI ID or bank account you paid from. Payments made by bank transfer are refunded to the same bank account. We do not make cash refunds. Your bank may take a few extra days to show the credit.
Payment disputes
If you have a problem with a payment, please contact us before raising a dispute with your bank. We resolve most payment issues within a few working days, which is usually faster than a chargeback.
Contact
Payments and refunds: billing@techtrendidea.com
Phone: +91 7889146230, Monday to Saturday, 10:00 AM to 7:00 PM
Grievance officer: Simran Kaur, grievance@techtrendidea.com
Our other policies